Contact & FAQs

To order on our site please first become a stockist.

This is a wholesale website for our clients, aimed at taking orders, this website doesn't take online payments. Please browse our range online, add products to the shopping cart, and checkout.

We will then send you an itemised invoice with the shipping fee included when we have processed your order. Once you have paid the invoice, we will ship out your order.

Shipping costs are calculated at checkout and are based on the weight and destination of the order.

We aim to dispatch all orders within 2-4 business days of receiving payment.

Delivery times will vary depending on your location. A tracking number will be provided once your order has been dispatched.

Product Information

All our products are hand selected to ensure they are ethically made and of high quality. We have been in business since 1992 and have always put our customers first and ensure reasonably priced products.

We source our products from Nepal and India.

Pricing

All prices are quoted wholesale in Australian dollars (AU$) and do not include GST.

Our minimum order price is $250

Cancelling your order

To modify or cancel your order, please send us an email within 24 hours of placing it.

Exchanges & Returns

If you receive defective items, we will exchange them for product or provide a credit. Please inform us of any damaged or defective merchandise within five days of receiving it. If returning merchandise it must be returned unopened, unused, and in its original packaging.

We do not offer returns or exchanges for change of mind.

Please feel free to contact us if you have any further questions

Occasionally, some products may not be available and if that happens, we will either put them on backorder or issue a refund. As soon as the item becomes available again, we will advise you.

All orders are subject to acceptance and availability.

Please note: Items can be out of stock. If you require specific items that are critical to your order, please list them in the "Order Notes" section during checkout or contact us directly to confirm availability before placing your order. We will do our best to accommodate your needs but cannot guarantee the availability of all items.

All prices are listed in AUD and are exclusive of GST.

Please be advised that prices are subject to change without prior notice. We reserve the right to adjust prices at any time. The price charged for an item will be the price in effect at the time the order is placed.

Mandala Traders Pty Ltd is not liable for any loss or damage arising from the use of our products.